HELP AND SUPPORT | FREQUENTLY ASKED QUESTIONS (FAQ)

EVERYTHING YOU NEED TO KNOW ABOUT THE CELL PHONE UNLOCKING FROM A TO Z IN IMAGE AND VIDEO. THIS KNOWLEDGE BASE ALSO EXPLAINS ALL OTHER PARTS OF ONEUNLOCK.COM
If, despite all our efforts to make this as comprehensive as possible you can not find the answer to your basic question, do not hesitate to contact our online support, we will be happy to help you as quickly as possible.
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HOW TO UNLOCK

Can I get a discount if I have more than one phone to unlock?

Sure. Please register to our website we offer special discounts for professional unlockers.

Do I need the original SIM card to unlock my phone?

The unlock codes we supply for most handsets will be entered without any SIM card inserted. However, certain handsets do require either an alternative SIM card, or the original SIM card to be inserted in order for the unlock codes to work.

Do I require technical knowledge?

None at all, we provide complete and easy instructions for unlocking your phone. Often it can be as simple as entering an unlock code using the phone's keypad. If there is a problem unlocking your phone using the codes we provide then we will endeavor to solve the problem to the best of our ability.

Factory Official iPhone unlock

Order and pay your iPhone unlocking here. Your unlock will be processed following the delivery time you see on this page. A confirmation will be sent to your email as soon as the job is done.

  • Permanently factory unlock your iPhone without jailbreaking, by whitelisting your IMEI in the Apple iTunes database.
  • All our unlocks are guaranteed to work, or your money back. No quibbles, no questions, no hassle.
  • Factory Unlock all iPhones regardless of bootloader, baseband and firmware version up to the latest iOS and beyond (if you don't know what this means, don't worry - it simply means we can unlock any handset).
  • Upgrade and Sync iPhones using iTunes without fear of ever being locked out.
  • Quickest factory unlock guaranteed.
  • Every single feature works perfectly 100%, and your warranty remains valid.
  • Always upgrade to latest firmware, with our unlocks you simply update using iTunes and your device remains unlocked.

How do I pay?

We accept a wide range of payment methods:

If you want to unlock one phone only :
  1. Visa
  2. Mastercard
  3. American Express
  4. Electron
  5. Paypal
If you are a registered customer using your account freqently we accept the following payment methods:
  1. Visa
  2. Mastercard
  3. American Express
  4. Electron
  5. Paypal
  6. Bank Transfer
  7. Western Union

How do you unlock my phone?

You provide us with easy to find details of your phone e.g. the type, the IMEI number, country and the network that supplied the phone. This information is then used to provide an unlock code to unlock your phone. You simply follow the instructions we provide, and the phone will be unlocked - easy!

How will I know if my phone is locked?

To find out if your phone is locked, simply place a different SIM card in the phone and turn the phone on. Ensure you use a different SIM and not the SIM that the phone was supplied with. If the phone does not allow you to view the menu and displays an error message such as 'SIM not valid', 'Phone Restricted', 'SIM not accepted' then your phone is most likely to be locked. If the phone does allow you to view the menu then the phone in unlocked.

IMEI changing, do we do it?

No, this is a service that we do not offer as this is not legal.

iPhone unlocking conditions

Please make sure when ordering the handset is verified and confirmed being locked to this network only. If you are unsure please do not order, as phone will NOT be unlocked, and it may result in not getting a refund depending the solution you choose, therefore please use iPhone Network Finder to verify on which network your iPhone is locked. Please check features supported.

Is it safe and secure entering my card details on your website?

Your cards details are fully encrypted and processed over a secure server. We do not store your card details for maximum security. We also support PayPal, which has a Thawte certified 128bit SSL Security site.

Is mobile phone unlocking legal?

We would like to assure all of our website visitors that we would never provide an illegal service. Before starting our service, extensive research was carried out into the current international laws regarding mobile devices.

Unlocking a mobile phone so that it will accept alternative network SIM cards is legal. All mobile phones are manufactured to accept any SIM card. It is consumers legal right to have their phone unlocked!

Please see this notice from the UK police (this site is based in the UK):
http://www.met.police.uk/mobilephone/unlocking.htm

In the USA, a recent recommendation by the comission set up to monitor and update the DMCA exempts the reverse engineering of firmware for unlocking purposes from the stringent copyright language of the DMCA. This has effectively made unlocking software completely legal in the USA for a duration of 3 years, after which the decision will be reviewed. The DMCA's report exempting unlock software can be found at this document from the US Copyright Office:
http://www.copyright.gov/1201/docs/1201_recommendation.pdf

The networks have to provide you with an unlock code if you request it, but they do charge much more than us!

Only Clean Imei

We strongly recommend you to be SURE than your phone is NOT BARRED. We provide a CHECKMEND tool to verify that your imei is CLEAN BEFORE processing this unlock process. it may result in not getting a refund depending the solution you choose, please check features supported.

USA Customers | Must Read

For USA phones manufactured before January 26th, 2013, you may still legally unlock in accordance with the the Digital Millenium Copyright Act.

It is illegal to unlock USA devices that are manufactured after January 26th, 2013 unless you have permission from your service provider. Please find more details Here. We will not provide any service for any USA service provider cell phone or smart phone manufacturered January 26th, 2013 or later. We will not be held liable or responsible if you place an order for an unlock code for any USA service provider cell phone that was manufacturered January 26th, 2013 or later. If you make a purchase on We or any affiliated website you accept full responsibility for complying with all local, national, and international laws. We will not knowingly give any advice or provide any service to anyone who wishes to unlock a phone that was purchased from a USA service provider manufacturered January 26th, 2013 or later in The United States of America.

What are the advantages of unlocking my phone?

The biggest advantage of getting your phone unlocked is choice. With your phone unlocked you can swap SIM cards at different times to get the best value of the different tariffs from the providers, you can choose which network and which tariff you want at various times.

Mobile phones which are unlocked tend to have a greater second hand value, the value of your handset could be increased. Many people will unlock their mobiles so they can use a local prepaid SIM card when in a different country instead of using the costly 'roaming' feature provided by their current network provider.

What do I do with the unlock codes?

Once you receive the codes, follow our detailed instructions and enter the codes into your phone by using the phone keypad. It is simple and straight forward and will immediately unlock your phone.

What information do I need to give you?

This varies depending on the solution. Typically you need to provide the model, the 15 digit IMEI number of the phone and the country / network it is locked to. Usually this is enough but this does vary for each handset and solution. Either way we provide you with full easy to follow instructions to unlock your phone.

What is a SIM card?

It's the small (roughly 2cm by 1 cm) microchip card that you insert into a phone when it's first set up. It provides the identity of the phone for the mobile network. The SIM card is usually located behind the battery on the back of the phone.

What is unlocking?

The unlocking service we offer allows you to use any network providers SIM card in your phone. Typically this involves unlock codes which are a series of numbers which can be entered into your mobile phone via the phones key pad to remove the network restriction and allow the use of other SIM cards. There are also other solutions which involve software or other ways to unlock your phone, so check that you are ordering the right solution for you.

Why would I want to unlock my phone?

There are hundreds of network operators around the globe that lock their phones onto their networks. So we un-lock the SIM locks from the phone so that you can use any network you please.

Unlocking your phone will give you freedom to purchase or use a SIM card from another network in your own country or even worldwide. Unlocking your phone will give you the opportunity to change the SIM card to a local provider when abroad, allowing much cheaper calls. It will also increase the value of your phone if you sell it.

Will my phone still work?

Yes, unlocking simply removes the network lock and SIM lock that are entered into the phones software when sold to you by the network.

Will the unlock codes damage my phone?

Removing the network restriction on your mobile phone with unlock codes is the safest form of unlocking available. You simply enter the necessary codes directly into your phone via the keypad to remove the network restriction.

Will unlocking my phone affect my contract?

If you obtained your phone on a contract, you should consider that the phone remains the property of the network until the end of your contract. Unlocking your phone while under contract may be a breach of your contract. You may wish to check with your contract supplier to see if unlocking is prohibited before purchasing unlock codes from us.
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