The solutions, prices, and times listed on our website Oneunlock.com is the service we provide to you.
It is your responsability when making and order to verify that the IMEI/MEID/Serial number and/or Network of your phone is correctly provided to us. Refunds are not available if you have paid and discovered afterwards that your IMEI/MEID/Serial number and/or network is not correct. Always double check all info before you click the Make Request button.
In case that you are sure you have submitted the correct IMEI/MEID/Serial number and/or Network, we will ask you to send us a picture or video of the IMEI/MEID/Serial and Network which shows your phone is currently locked to as proof.
DELIVERY & TIME:
We will deliver the item(s) you ordered to the email or confirmed physical address that you have completed on the order form.
We DO NOT guarantee that your order will be delivered within a exact time frame or between certain hours of the day. We will do our best to ensure that orders placed on our website will be delivered within a reasonable time frame as advertised. Time sensitive orders which are placed outside the hours listed will be processed within the next business day.
We can only guarantee that you phone is permanently unlocked, if the following criteria is met:
USE OF SERVICE & RISK:
In addition, Oneunlock.com shall not be liable for any server technical difficulties, failures, power outages, maintenances, or any related server issues. We will always notify you in advance of any server issues we may encounter.
PRICE & PAYMENT:
The price for each solution is the price listed on our site, and the payment of service has to be made in FULL before the service is provided to you.
Payment shall be in the form of PayPal, Moneybookers, Western Union, Bank Transfer, or any Credit Cards such as American Express, DiscoverCard, MasterCard, or Visa. No other payment methods are accepted unless approved by us in advance. Please contact us with your payment details.
In the unlikely event that the solution we provided to you fails to unlock your phone, we will ask you to do the following:
1. Provide us confirmation that the IMEI/MEID/Serial number and/or Network you provided when you ordered is 100% correct. In the event that this information is 100% correct, we reserve the right to seek further evidence from you that supports your claim that our solution did not unlock your phone. This shall include you to send to us the following:
The physical phone to us for verification purpose or make a video recording of the unlocking procedure that you have tried to do with our codes(s) on your phone. You must provide a video which will clearly show us the following details:
a. The IMEI/MEID/Serial number displayed on the screen of your phone. You cannot use the IMEI/MEID/Serial number located on the box.
b. You inserting an foreign SIM card, switch phone ON, entering the unlock code,then clearly show us what is displayed on the screen.
This is the only way we can determine whether the code(s) we provided is successful or not.
2. Order cancellations will NOT be granted after the IMEI/MEID/Serial number of your phone is in pending or in processing. Refund will only be granted if we do not have a solution for your phone.
If you have any questions about our refund policy, please contact us!